I'd Like to Give a Shout Out...

To Community America for their fabulous automated voice system. But first, I will credit them for calling and checking on my "suspicious account behavior". No, really. Thank you. Having had my identity stolen before, this is much appreciated.

However, the system they have to check the transactions leaves much to be desired. Somehow, just from the phone you call from, they can identify your account. Then you enter your last 4 digits of your SSN. And then comes the robot with the Asian accent.

First the regular robot says, "Please verify the last 4 transactions." Then the robot with the accent says something and the date and amount. You are then supposed to verify it. My particular robot said, "Sahltay Eegwanay. August 18, 2009. $10.52." You'll have to imagine the accent yourself. Then you're supposed to press 1 to verify, press 2 if you don't recognize it, press 3 to repeat the transaction.

I had to repeat it about four times before I finally figured out what the heck the name of the business was. And it was only because of the date and then amount. Mind you I was driving at the time so I had no bank statements to look at.

The transaction was for my lunch today. Salty Iguana. That's not what was said. They should really think about some quality control. That robot should be fired for not learning phonics.